The complete rack planning tool for audio, lighting and video engineers. Design racks, plan wiring, generate professional documentation. Works 100% offline.
One-time purchase. No subscriptions. Yours forever. Need more seats? Just ask →
Built by people who've done the job. Every feature exists because someone needed it at 2am in a truck park.
Download JLS Rack free and see why engineers trust it on the road.
General enquiries: support@jlslighting.co.uk · Student discount: education@jlslighting.co.uk
Sends directly to support@jlslighting.co.uk — we reply within 24 hours.
JLS Rack ("we", "our", "us") respects your privacy and is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, store, and protect personal information when you use the JLS Rack website, applications, services, support systems, student verification systems, and community features.
Support Forms: Name, email address, support request content.
Student Verification: Name, email address, student confirmation information, and any supporting information voluntarily submitted.
Community Device Submissions: Optional public name, optional public email address, submission content.
Licensing and Payments: Payments and licensing are processed through Lemon Squeezy. They may collect name, email address, billing information, and payment details. JLS Rack does not directly store full payment card details.
Technical Information: IP address, browser information, device information, usage data, cookies and analytics information.
Users may optionally choose to display their name and email publicly within community submissions. By submitting public information, you acknowledge that public information may be visible to other users and public email addresses may be indexed by search engines or accessed by third parties.
We reserve the right to review, approve, edit, reject, or remove community submissions.
Student verification requests and community submissions may be reviewed through a password-protected administrative system operated by JLS Rack. Access to administrative systems is restricted to authorised personnel only.
We use third-party service providers including Netlify for website hosting and Lemon Squeezy for licensing and payment processing. These providers may process personal data on our behalf according to their own privacy policies.
We retain personal data only for as long as necessary to provide services, meet legal obligations, resolve disputes, and prevent fraud and abuse.
Under UK GDPR, you may have rights including access to your data, correction of inaccurate data, deletion of your data, restriction of processing, data portability, and objection to processing. Requests may be submitted through our support contact methods.
We implement reasonable technical and organisational measures to protect personal information, including password-protected administrative systems, HTTPS encryption, restricted admin access, and secure third-party infrastructure providers. However, no online system can be guaranteed to be completely secure.
JLS Rack may use cookies and similar technologies for essential website functionality, analytics, security, and user preferences. See our Cookie Policy for more information.
We may update this Privacy Policy periodically. Updated versions will be posted on our website with a revised effective date.
For privacy-related enquiries, contact JLS Rack at support@jlslighting.co.uk.
By accessing or using JLS Rack websites, applications, services, or community systems, you agree to these Terms of Service. If you do not agree with these terms, you must not use the services.
JLS Rack provides software, licensing systems, student verification systems, support systems, and community device submission features. Services may be modified, suspended, or discontinued at any time without notice.
By submitting content, you confirm that you own or have permission to share the content, the content does not violate laws or third-party rights, and the content does not contain malware, spam, or harmful material. JLS Rack reserves the right to approve or reject submissions, edit or remove content, and suspend users who violate these terms.
Users may optionally display their name and email publicly in community submissions. Users are responsible for any information they choose to make public.
Student verification access and discounts may require proof of eligibility. JLS Rack reserves the right to approve or deny verification requests, request additional information, and revoke verification if abuse or fraud is detected.
Licenses and payments are processed through Lemon Squeezy. All purchases are subject to applicable taxes, licensing restrictions, refund policies, and third-party payment processing terms.
All JLS Rack branding, software, content, and systems remain the intellectual property of JLS Rack unless otherwise stated. Users may not copy, redistribute, reverse engineer, resell, or modify any part of the services without permission.
JLS Rack is provided "as is" without warranties of any kind. To the maximum extent permitted by law, JLS Rack shall not be liable for data loss, service interruptions, indirect damages, loss of profits, or user-generated content.
We reserve the right to suspend or terminate access for users who violate these terms or misuse the services.
These Terms of Service may be updated periodically. Continued use of the services constitutes acceptance of updated terms.
These terms shall be governed by the laws of England and Wales.
Contact JLS Rack at support@jlslighting.co.uk for all legal or service enquiries.
This Cookie Policy explains how JLS Rack uses cookies and similar technologies on our websites and services.
Cookies are small text files stored on your device when visiting websites. They help websites function properly, improve performance, and remember user preferences.
Essential Cookies: Required for website functionality, security, login sessions, and form processing.
Analytics Cookies: Used to understand website usage, improve performance, and monitor traffic and errors.
Preference Cookies: Used to remember settings and improve user experience.
Third-party providers such as Netlify and Lemon Squeezy may place cookies or use similar technologies as part of their services.
Blocking some cookies may affect website functionality.
This Cookie Policy may be updated periodically. Updated versions will be published on the JLS Rack website.
For questions regarding cookies, contact JLS Rack at support@jlslighting.co.uk.