Privacy Policy

1. Introduction

JLS Rack ("we", "our", "us") respects your privacy and is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect personal information when you use the JLS Rack website, applications, services, support systems, student verification systems, and community features.

2. Information We Collect

Support Forms: Name, email address, support request content.

Student Verification: Name, email address, student confirmation information, and any supporting information voluntarily submitted.

Community Device Submissions: Optional public name, optional public email address, submission content.

Licensing and Payments: Payments and licensing are processed through Lemon Squeezy. They may collect name, email address, billing information, and payment details. JLS Rack does not directly store full payment card details.

Technical Information: IP address, browser information, device information, usage data, cookies and analytics information.

3. How We Use Your Information

• Provide support services
• Process student verification requests
• Review and approve community submissions
• Process licenses and purchases
• Improve our services
• Maintain security and prevent abuse
• Communicate with users

4. Community Submissions

Users may optionally choose to display their name and email publicly within community submissions. By submitting public information, you acknowledge that public information may be visible to other users and public email addresses may be indexed by search engines or accessed by third parties.

We reserve the right to review, approve, edit, reject, or remove community submissions.

5. Admin Review System

Student verification requests and community submissions may be reviewed through a password-protected administrative system operated by JLS Rack. Access to administrative systems is restricted to authorised personnel only.

6. Third-Party Services

We use third-party service providers including Netlify for website hosting and Lemon Squeezy for licensing and payment processing. These providers may process personal data on our behalf according to their own privacy policies.

7. Data Retention

We retain personal data only for as long as necessary to provide services, meet legal obligations, resolve disputes, and prevent fraud and abuse.

8. Your Rights

Under UK GDPR, you may have rights including access to your data, correction of inaccurate data, deletion of your data, restriction of processing, data portability, and objection to processing. Requests may be submitted through our support contact methods.

9. Security

We implement reasonable technical and organisational measures to protect personal information, including password-protected administrative systems, HTTPS encryption, restricted admin access, and secure third-party infrastructure providers. However, no online system can be guaranteed to be completely secure.

10. Cookies

JLS Rack may use cookies and similar technologies for essential website functionality, analytics, security, and user preferences. See our Cookie Policy for more information.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updated versions will be posted on our website with a revised effective date.

12. Contact

For privacy-related enquiries, contact JLS Rack at support@jlslighting.co.uk.

Terms of Service

1. Acceptance of Terms

By accessing or using JLS Rack websites, applications, services, or community systems, you agree to these Terms of Service. If you do not agree with these terms, you must not use the services.

2. Services

JLS Rack provides software, licensing systems, student verification systems, support systems, and community device submission features. Services may be modified, suspended, or discontinued at any time without notice.

3. User Responsibilities

• Provide accurate information
• Use services lawfully
• Avoid abusive or malicious behaviour
• Avoid submitting harmful or misleading content
• Respect intellectual property rights

4. Community Submissions

By submitting content, you confirm that you own or have permission to share the content, the content does not violate laws or third-party rights, and the content does not contain malware, spam, or harmful material. JLS Rack reserves the right to approve or reject submissions, edit or remove content, and suspend users who violate these terms.

5. Public Information

Users may optionally display their name and email publicly in community submissions. Users are responsible for any information they choose to make public.

6. Student Verification

Student verification access and discounts may require proof of eligibility. JLS Rack reserves the right to approve or deny verification requests, request additional information, and revoke verification if abuse or fraud is detected.

7. Licensing and Payments

Licenses and payments are processed through Lemon Squeezy. All purchases are subject to applicable taxes, licensing restrictions, refund policies, and third-party payment processing terms.

8. Intellectual Property

All JLS Rack branding, software, content, and systems remain the intellectual property of JLS Rack unless otherwise stated. Users may not copy, redistribute, reverse engineer, resell, or modify any part of the services without permission.

9. Limitation of Liability

JLS Rack is provided "as is" without warranties of any kind. To the maximum extent permitted by law, JLS Rack shall not be liable for data loss, service interruptions, indirect damages, loss of profits, or user-generated content.

10. Termination

We reserve the right to suspend or terminate access for users who violate these terms or misuse the services.

11. Changes to Terms

These Terms of Service may be updated periodically. Continued use of the services constitutes acceptance of updated terms.

12. Governing Law

These terms shall be governed by the laws of England and Wales.

13. Contact

Contact JLS Rack at support@jlslighting.co.uk for all legal or service enquiries.

Cookie Policy

1. Introduction

This Cookie Policy explains how JLS Rack uses cookies and similar technologies on our websites and services.

2. What Are Cookies

Cookies are small text files stored on your device when visiting websites. They help websites function properly, improve performance, and remember user preferences.

3. Cookies We May Use

Essential Cookies: Required for website functionality, security, login sessions, and form processing.

Analytics Cookies: Used to understand website usage, improve performance, and monitor traffic and errors.

Preference Cookies: Used to remember settings and improve user experience.

4. Third-Party Services

Third-party providers such as Netlify and Lemon Squeezy may place cookies or use similar technologies as part of their services.

5. Managing Cookies

• Block cookies in browser settings
• Delete existing cookies
• Adjust cookie preferences where available

Blocking some cookies may affect website functionality.

6. Changes to This Policy

This Cookie Policy may be updated periodically. Updated versions will be published on the JLS Rack website.

7. Contact

For questions regarding cookies, contact JLS Rack at support@jlslighting.co.uk.